FAQ
I don’t see the pieceI want listed for sale?
Easy. Just contact me, let me know what piece and I will come back to you with the information
If you would like a complete price list for originals just ask.
Can you make me a piece on commission?
Yes, write me and I'll come back to you with all the information, it's easy!
the commissions are all detailed and personalized, send me your request and I will be happy to talk with you about this wonderful job that I will make unique for you
Shipping - ORIGINAL
The shipping in protective boxes.
With tracking, In the 3-5 working days, tracked shipping, you will receive info on the tracked,
as soon as I send it!
(for very long journeys, in some cases more time is required for the arrival of your package)
The cost of your shipping is calculated based on your country and you will see it before purchasing.
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How to pay?
The payment method is by CREDIT CARD.
if you have other needs, contact me for an agreement!
The balance is in EUROS
Shipping tracking
All shipments are monitored, when you have made your purchase, I will send you an email for
tracking your shipment securely. UPS courier shipments are stable.
I take care of every detail in order to have a safe and monitored shipment!
I have shipped all over the world, Australia, Denver, Seattle, Scotland, Brooklyn ecc....
Can I change payment method or delivery address after my order confirmation?
It’s no longer possible changing payment method or address when order has been confirmed.
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Returns, Refunds, Exchange Policy
There no refunds or returns for change of mind. I do want you to love your artwork forever, so if you have a change of heart and have had the artwork for less than 2 weeks, we can make a direct exchange for another available work of equal value (buyer is responsible for all added shipping charges)
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How do you ship?
Domestic and International shippings are all via Express Courier.
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Incorrect Adresses
If you supply an incorrect address (i.e. the unit number is missing), and the item is returned, then you, the buyer, will be responsible for paying for re-delivery of the item. Please check the order confirmation email when you receive it that the shipping address is correct.
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You want to ask me something about my creative mood, or curiosity about my artistic work.
I will be happy to talk with you about my creatures!
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Thank you
Silvia
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